1.1 Our commitment is to the privacy of our website visitors and service users.
1.2 When we act as a data controller concerning the personal
data of our website visitors and service users, this policy is applied.
It can also be said that when we determine the purposes and means of
the processing of that personal data.
this policy by using the website and accepting this policy.
1.4 Processing of our personal data is affected by the privacy controls
incorporated by the website. By using the privacy controls, you can specify
whether you would like to receive direct marketing communications and
limit the publication of your information.
1.5 In this policy, 'we' 'us' and 'our' refer to Learning connect construction.
2. How we use your personal data
2.1 In this section 2, we have set out :
(a) Personal data is categorised in general categories that we may process.
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
(c) Processing the personal data for specific purposes.
(d) Processing legal bases.
2.2 We can process your usage data. This usage data may include
[your IP address, geographical location, browser type and version,
operating system, referral source, length of visit, page views and
website navigation paths, as well as information about the timing,
frequency and pattern of your service use]. Our analytic tracking system
is the source of the usage data. The use of websites and services can be
analysed with the help of processing usage data. Consent and our
legitimate interests are needed for processing this on a legal basis.
2.3 We can process your account data. This may include your name
and email address. This account data's source is you or your employer.
Purposes can be operated; services can be provided, ensuring the
security of our website and services, maintaining back-ups of our
databases and communicating with you can be possible by processing the
account data. Our consent and our legal interests are the legal basis for
this processing, namely the proper administration of our website and
business and the performance of training services between you and us.
2.4. Information can be processed by your personal profile on our
website. Your name, address, telephone number, email address, postal
code, gender, and date of birth. It should be there in the profile data. Your
usage of our website and services can be monitored by processing the
profile data. The legal basis for this processing is consent and our
legitimate interests, namely the proper administration of our website
and business and the delivery of training services between you and us.
2.5 Your personal data can be processed by us provided in the course of
the use of our services. Your name, contact details, postal code, date
of birth and other personal data required to process certification of
course logging should be included in your service data. You and your
employer are sources of service data. Website can be operated, services
can be provided, website's security can be ensured and services maintaining back-ups of our databases and communicating with you by
processing service data. The legal basis for this processing is our
legitimate interests, namely the proper administration of our website
and business and the performance of a contract between you and us.
2.6 The information you post for publication on our website or by
services can be processed by us. Such publications can be enabled, and
websites and services can be administered by processing the publication
data. The legal basis for this processing is our legitimate interests,
namely the proper administration of our website and business and the
performance of a contract between you and us.
2.7 Information regarding any enquiry submitted to us regarding courses
can be processed by us. Offering, marketing and selling relevant courses
to you are the purposes of processing enquiry data. The legal basis for
this is the administration of your enquiry.
2.8 Information relating to transactions, including purchases of
courses, that you enter into with us and/or through our website can be
processed by us, which is also known as transaction data. Your contact
details, your card details and the transaction details. The transaction
data may be processed for the purpose of supplying the purchased courses
and keeping proper records of those transactions, which are included in this
transaction data. The legal basis for this processing is the performance
of a contract between you and us and/or taking steps, at your request,
to enter into such a contract and our legitimate interests, namely our
interest in the proper administration of our website and business.
2.9 For the purpose of subscribing to our newsletters and email
notifications, we can process your information. This is known as
notification data. Relevant notifications and newsletters can be sent to
you by processing this notification data. The legal basis for this
processing is the legitimate performance of our business for
certification, logging and managing competencies, course outcomes and
2.10 Information contained in or relating to any communication that you
send to us can be processed by us, which is correspondence data.
Communication content and metadata associated with the communication are
included in correspondence data. Communication between you and us can be carried out, and records can be kept with the help of correspondence
data. The legal basis for this processing is our legitimate interests,
namely the proper administration of our website and business and
communications with users.
2.11 Wherever necessary for the establishment, exercise or defence of
legal claims, whether in court proceedings or in an administrative or
out-of-court procedure, we may process any of your personal data
identified in the policy. The legal basis for this processing is our
legitimate interests, namely the protection and assertion of our legal
rights, your legal rights and the legal rights of others.
2.12 For the purposes of obtaining or maintaining insurance coverage,
managing risks, or obtaining professional advice, we may process any of
your personal data identified in this policy. The legal basis for this
processing is our legitimate interests, namely the proper protection of
our business against risks.
2.13 In addition to the specific purposes for which we may process your
personal data set out in Section 2, we may also process any of your
personal data where such processing is necessary for compliance with a
legal obligation to which we are subject, or in order to protect your
vital interests or the vital interests of another natural person.
2.14 Unless you are prompted to do so, you should not supply any other person's personal data to us.
3. Providing your personal data to others
3.1 Any member of our group of companies (subsidiaries, our ultimate
holding company and all its subsidiaries) may have access to your
personal data according to the legal basis set out in this policy.
3.2 Your personal data can be disclosed by us to our insurers or
professional advisers insofar as reasonably necessary for the purposes
of obtaining or maintaining insurance coverage, managing risks,
obtaining professional advice, or establishing, exercising or defence
of legal claims, whether in court proceedings or in an administrative
or out-of-court procedure.
3.3 Your personal data can be disclosed to relevant auditing or
regulatory bodies insofar as reasonably necessary for logging and
certification of course completions, logging and competencies.
3.4 Our payment services providers, PayPal Sum Up and Stripe, handle our
financial transactions relating to our website and services. To process your payments, refund such payments, and
deal with complaints and queries relating to such payments and
refunds, we may provide your transaction data with our payment service
3.5 To enable the third-party suppliers to offer, market and sell
to you relevant courses, we may disclose your enquiry data to one or
more of those selected third-party suppliers of courses identified on
our website. In relation to the data we supply to it, each such third
party will act as the data controller. Upon contacting you, each such third
which will govern that third party’s use of your personal data.
3.6 In addition to the specific disclosures of personal data set out
in this Section 3, we may disclose your personal data where such
disclosure is necessary for compliance with a legal obligation to which
we are subject or in order to protect your vital interests or the vital
interests of another natural person. We may also disclose your personal
data where such disclosure is necessary for the establishment, exercise
or defence of legal claims, whether in court proceedings or in an
administrative or out-of-court procedure.
4. International transfers of your personal data
4.1 Circumstances in which your personal data may be transferred to
countries outside the European Economic Area (EEA) are explained in section
4.2. Facilities are provided in EEA. An adequacy decision has been made
by the European Commission with respect to the data protection laws of each
of these countries. Appropriate safeguards will be there to protect the
data transferred to each of these countries. Namely the use of standard
data protection clauses adopted or approved by the European Commission.
4.3. EEA have the hosting facilities for our website. An adequacy
decision has been made by the European Commission with respect to the data
protection laws of each of these countries. Appropriate safeguards will
be there to protect the data transferred to each of these countries.
Namely the use of standard data protection clauses adopted or approved
by the European Commission.
4.4. The personal data you submit for publication through our website or
services may be available worldwide as you acknowledge. Use / misuse of this data cannot be prevented by
5. Retaining and deleting personal data
5.1 It is ensured that we comply with our legal obligations in relation
to the retention and deletion of personal data through Section 5, which sets out our data retention policies and procedures.
5.2 Personal data that we process for any purpose or purposes shall
not be kept for longer than is necessary for that purpose or those
5.3 We will retain your personal data as follows:
(a) Usage, account, profile, service, publication, enquiry,
transaction, notification and correspondence data is the personal data
retained for a minimum period of 7 years and a maximum of 20 years.
5.4 Sometimes, it is not possible to specify the period for which your data is retained. Period of retention based on the following criteria will
be determined :
(a) Industry rules and regulations in which we operate (i.e. Pearson Vue, ProQual, NOCN, CITB) determine the period of retention of data.
5.5 Notwithstanding the other provisions of this Section 6, we may
retain your personal data where such retention is necessary for
compliance with a legal obligation to which we are subject or in order
to protect your vital interests or the vital interests of another
6.1 By publishing a new version of the website, we may update this policy from time to time.
6.2 To ensure you are satisfied with any changes to policy, you should be checking this page regularly.
6.3 Through a private messaging system and through emails, we may notify you of the changes regarding policy.
7. Your rights
7.1 The rights you have under data protection law by section 8 are
summarised here. Some laws are not included in our summaries as they are
complex. You should refer to relevant laws and guidance from the
regulatory authorities for a full explanation of these rights.
7.2 Your principal rights under the data protection law are:
(a) The right to access;
(b) The right to rectification;
(c) The right to erasure;
(d) The right to restrict processing;
(e) The right to object to processing;
(f) The right to data portability;
(g) The right to complain to a supervisory authority; and
(h) The right to withdraw consent.
7.3. Together with certain additional information, you have the right to
confirmation as to whether or not we process your personal data and,
where we do, access to the personal data. The first copy will be
provided free of charge, but additional copies may be subject to a
reasonable fee. You can access your personal data by visiting
www.learningconnectcitb.co.uk and logging into our website. That
additional information includes details of the purposes of the
processing, the categories of personal data concerned and the recipients
of the personal data. Providing the rights and freedoms of others are
not affected, we will supply to you with a copy of your personal data.
7.4. The right to get any inaccurate personal data rectified is provided to
you. Taking into account the purposes of the processing, to have any
incomplete personal data about you completed.
7.5. Without undue delay in some circumstances, you have the right to erase your personal data. The personal data are no longer
necessary in relation to the purposes for which they were collected or
otherwise processed; you withdraw consent to consent-based processing;
you object to the processing under certain rules of applicable data
protection law; the processing is for direct marketing purposes; and the
personal data have been unlawfully processed are some of those
circumstances. There are exclusions of the right to erasure. The general
exclusions include where processing is necessary: for exercising the
right of freedom of expression and information, for compliance with a
legal obligation, or for the establishment, exercise or defence of legal
7.6. The processing of your personal data is restricted in some
circumstances according to your rights. You contest the accuracy of the
personal data; processing is unlawful, but you oppose erasure; we no
longer need the personal data for the purposes of our processing, but
you require personal data for the establishment, exercise or defence of
legal claims; and you have objected to processing, pending the
verification of that objection - are some circumstances. We will only
otherwise process it with your consent for the establishment, exercise
or defence of legal claims, for the protection of the rights of another
natural or legal person, or for reasons of important public interest. Where processing has been restricted on this basis, we may continue to
store your personal data.
7.7 You have the right to object to our processing of your personal
data on grounds relating to your particular situation, but only to the
extent that the legal basis for the processing is that the processing is
necessary for the performance of a task carried out in the public
interest or in the exercise of any official authority vested in us; or
the purposes of the legitimate interests pursued by us or by a third
party. If you make such an objection, we will cease to process the
personal information unless we can demonstrate compelling legitimate
grounds for the processing that override your interests, rights, and freedoms, or the processing is for the establishment, exercise, or defence
of legal claims.
7.8 For direct marketing purposes, you have the right to object to our
processing of your personal data. We will cease to process your personal
data for this purpose if you make such an objection.
7.9 Right to object to our processing of your personal data for
scientific or historical research purposes or statistical purposes on
grounds relating to your particular situation, unless the processing is
necessary for the performance of a task carried out for reasons of
public interest is available with you.
7.10 To the extent that the legal basis for our processing of your personal data is:
(b) That the processing is necessary for the performance of a
contract to which you are party or in order to take steps at your
request prior to entering into a contract and such processing is carried
out by automated means, you have the right to receive your personal
data from us in a structured, commonly used and machine-readable format.
However, this right does not apply where it would adversely affect the
rights and freedoms of others.
7.11 You have a legal right to lodge a complaint with a supervisory
authority responsible for data protection if you consider that our
processing of your personal information infringes data protection laws.
You may do so in your place of work or the place of the alleged
infringement and the EU member state of your habitual residence.
7.12 To the extent that the legal basis for our processing of your
personal information is consent, you have the right to withdraw that
consent at any time. Withdrawal will not affect the lawfulness of
processing before the withdrawal.
7.13 You may exercise any of your rights in relation to your personal
data by written notice to us, in addition to the other methods specified
in Section 7.
8. About cookies
8.1 A cookie is an identifier that is sent by a web server to a web browser and stored by the browser. Each time the browser requests
a page from the server, the identifier is then sent back to the server.
8.2. There are two types of cookies, either 'Persistent cookies' or '
session cookies'. A session cookie will expire at the end of the user
session when the web browser is closed. A persistent cookie will be
stored by a web browser and will remain valid until its set expiration date, unless deleted by the user before the expiration date.
8.3 Cookies do not typically contain any information that personally
identifies a user, but personal information that we store about you may
be linked to the information stored in and obtained from cookies.
9. Cookies that we use
(a) Authentication- Cookies are used by us to identify you when you
visit our website and as you navigate our website (cookies used for this
purpose are: _ga and _gid);
(b) Status- Cookies are used by us to help us to determine if you are logged into our website
(c) Personalisation- Cookies are used by us to store information
about your preferences and to personalise the website for you;
(d) Security- Cookies are used by us as an element of the security
measures used to protect user accounts, including preventing fraudulent
use of login credentials, and to protect our website and services
(e) Advertising- Cookies are used by us to display advertisements
that will be relevant to you (cookies used for this purpose are: _ga,
_gid and fr);
(f) Analysis- Cookies are used by us to help us to analyse the use
and performance of our website and services (cookies used for this
purpose are: _ga and _gid); and
10. Cookies used by our service providers
10.1 Cookies used by our services provider may be stored on your computer when you visit the website.
10.2 Google Analytics gathers information about website use by means of
cookies. We use Google Analytics to analyse the use of our website. The
information gathered relating to our website is used to create reports
10.3 We publish Google AdSense advertisements on our website. To
determine your interests, Google will track your behaviour on our
website and on other websites across the web using cookies. This
behaviour tracking allows Google to tailor the advertisements that you
see on other websites to reflect your interests (but we do not publish
interest-based advertisements on our website). You can view, delete or
add interest categories associated with your browser by visiting https://adssettings.google.com.You can also opt out of the AdSense
partner network cookie using those settings or using the Network
Advertising Initiative’s multi-cookie opt-out mechanism at http://optout.networkadvertising.org.However, these opt-out mechanisms
your opt-out will not be maintained. To ensure that an opt-out is
maintained in respect of a particular browser, you may wish to consider
using the Google browser plug-ins.
11. Managing cookies
12.1 The methods for doing so vary from browser to browser and from
version to version. Via these links, you can obtain information about blocking bands and deleting the cookies. You can refuse to accept cookies and
delete cookies in most of the browsers.
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies(Internet Explorer);
(e) https://support.apple.com/kb/PH21411(Safari); and
11.2 There would be a negative impact on the usability of many websites if all cookies were blocked.
11.3 You may be limited to not using some features on our website if you block cookies.
12. Our details
12.1 This website is owned and operated by Learning Connect
12.2 We are registered in England and Wales under registration number
09258406, and Our training address is G01, Unit 3, Pure Life, 399 Uxbridge Road, Southall, Middlesex, UB1 3EJ. Our contact number is 07417479393, and email address is email@example.com