Privacy Policy

1.Introduction

1.1 Our commitment is to the privacy of our website visitors and service users.
1.2 When we act as a data controller concerning the personal data of our website visitors and service users, this policy is applied. It can also be said that when we determine the purposes and means of the processing of that personal data.
1.3 You consent to our use of cookies in accordance with the terms of this policy by using the website and accepting this policy.
1.4 Processing of our personal data is affected by the privacy controls incorporated by the website. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information.
1.5 In this policy, 'we' 'us' and 'our' refer to Learning connect construction.

2. How we use your personal data

2.1 In this section 2, we have set out :
(a) Personal data is categorised in general categories that we may process.
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
(c) Processing the personal data for specific purposes.
(d) Processing legal bases.

2.2 We can process your usage data. This usage data may include [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use]. Our analytic tracking system is the source of the usage data. The use of websites and services can be analysed with the help of processing usage data. Consent and our legitimate interests are needed for processing this on a legal basis.

2.3 We can process your account data. This may include your name and email address. This account data's source is you or your employer. Purposes can be operated; services can be provided, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you can be possible by processing the account data. Our consent and our legal interests are the legal basis for this processing, namely the proper administration of our website and business and the performance of training services between you and us.

2.4. Information can be processed by your personal profile on our website. Your name, address, telephone number, email address, postal code, gender, and date of birth. It should be there in the profile data. Your usage of our website and services can be monitored by processing the profile data. The legal basis for this processing is consent and our legitimate interests, namely the proper administration of our website and business and the delivery of training services between you and us.

2.5 Your personal data can be processed by us provided in the course of the use of our services. Your name, contact details, postal code, date of birth and other personal data required to process certification of course logging should be included in your service data. You and your employer are sources of service data. Website can be operated, services can be provided, website's security can be ensured and services maintaining back-ups of our databases and communicating with you by processing service data. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and the performance of a contract between you and us.

2.6 The information you post for publication on our website or by services can be processed by us. Such publications can be enabled, and websites and services can be administered by processing the publication data. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and the performance of a contract between you and us.

2.7 Information regarding any enquiry submitted to us regarding courses can be processed by us. Offering, marketing and selling relevant courses to you are the purposes of processing enquiry data. The legal basis for this is the administration of your enquiry.

2.8 Information relating to transactions, including purchases of courses, that you enter into with us and/or through our website can be processed by us, which is also known as transaction data. Your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased courses and keeping proper records of those transactions, which are included in this transaction data. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.

2.9 For the purpose of subscribing to our newsletters and email notifications, we can process your information. This is known as notification data. Relevant notifications and newsletters can be sent to you by processing this notification data. The legal basis for this processing is the legitimate performance of our business for certification, logging and managing competencies, course outcomes and performance.

2.10 Information contained in or relating to any communication that you send to us can be processed by us, which is correspondence data. Communication content and metadata associated with the communication are included in correspondence data. Communication between you and us can be carried out, and records can be kept with the help of correspondence data. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

2.11 Wherever necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure, we may process any of your personal data identified in the policy. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

2.12 For the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice, we may process any of your personal data identified in this policy. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

2.13 In addition to the specific purposes for which we may process your personal data set out in Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

2.14 Unless you are prompted to do so, you should not supply any other person's personal data to us.

3. Providing your personal data to others

3.1 Any member of our group of companies (subsidiaries, our ultimate holding company and all its subsidiaries) may have access to your personal data according to the legal basis set out in this policy.

3.2 Your personal data can be disclosed by us to our insurers or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or establishing, exercising or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

3.3 Your personal data can be disclosed to relevant auditing or regulatory bodies insofar as reasonably necessary for logging and certification of course completions, logging and competencies.

3.4 Our payment services providers, PayPal Sum Up and Stripe, handle our financial transactions relating to our website and services. To process your payments, refund such payments, and deal with complaints and queries relating to such payments and refunds, we may provide your transaction data with our payment service providers.

3.5 To enable the third-party suppliers to offer, market and sell to you relevant courses, we may disclose your enquiry data to one or more of those selected third-party suppliers of courses identified on our website. In relation to the data we supply to it, each such third party will act as the data controller. Upon contacting you, each such third party will supply you a copy of its own privacy policy, if requested, which will govern that third party’s use of your personal data.

3.6 In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4. International transfers of your personal data

4.1 Circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA) are explained in section 5.

4.2. Facilities are provided in EEA. An adequacy decision has been made by the European Commission with respect to the data protection laws of each of these countries. Appropriate safeguards will be there to protect the data transferred to each of these countries. Namely the use of standard data protection clauses adopted or approved by the European Commission.

4.3. EEA have the hosting facilities for our website. An adequacy decision has been made by the European Commission with respect to the data protection laws of each of these countries. Appropriate safeguards will be there to protect the data transferred to each of these countries. Namely the use of standard data protection clauses adopted or approved by the European Commission.

4.4. The personal data you submit for publication through our website or services may be available worldwide as you acknowledge. Use / misuse of this data cannot be prevented by us.

5. Retaining and deleting personal data

5.1 It is ensured that we comply with our legal obligations in relation to the retention and deletion of personal data through Section 5, which sets out our data retention policies and procedures.

5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3 We will retain your personal data as follows:
(a) Usage, account, profile, service, publication, enquiry, transaction, notification and correspondence data is the personal data retained for a minimum period of 7 years and a maximum of 20 years.

5.4 Sometimes, it is not possible to specify the period for which your data is retained. Period of retention based on the following criteria will be determined :

(a) Industry rules and regulations in which we operate (i.e. Pearson Vue, ProQual, NOCN, CITB) determine the period of retention of data.

5.5 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

6. Amendments

6.1 By publishing a new version of the website, we may update this policy from time to time.

6.3 Through a private messaging system and through emails, we may notify you of the changes regarding policy.

7. Your rights

7.1 The rights you have under data protection law by section 8 are summarised here. Some laws are not included in our summaries as they are complex. You should refer to relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

7.2 Your principal rights under the data protection law are:
(a) The right to access;
(b) The right to rectification;
(c) The right to erasure;
(d) The right to restrict processing;
(e) The right to object to processing;
(f) The right to data portability;
(g) The right to complain to a supervisory authority; and
(h) The right to withdraw consent.

7.3. Together with certain additional information, you have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data by visiting www.learningconnectcitb.co.uk and logging into our website. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you with a copy of your personal data.

7.4. The right to get any inaccurate personal data rectified is provided to you. Taking into account the purposes of the processing, to have any incomplete personal data about you completed.

7.5. Without undue delay in some circumstances, you have the right to erase your personal data. The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed are some of those circumstances. There are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information, for compliance with a legal obligation, or for the establishment, exercise or defence of legal claims.

7.6. The processing of your personal data is restricted in some circumstances according to your rights. You contest the accuracy of the personal data; processing is unlawful, but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection - are some circumstances. We will only otherwise process it with your consent for the establishment, exercise or defence of legal claims, for the protection of the rights of another natural or legal person, or for reasons of important public interest. Where processing has been restricted on this basis, we may continue to store your personal data.

7.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing is for the establishment, exercise, or defence of legal claims.

7.8 For direct marketing purposes, you have the right to object to our processing of your personal data. We will cease to process your personal data for this purpose if you make such an objection.

7.9 Right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest is available with you.

7.10 To the extent that the legal basis for our processing of your personal data is:
(a) consent.
(b) That the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

7.11 You have a legal right to lodge a complaint with a supervisory authority responsible for data protection if you consider that our processing of your personal information infringes data protection laws. You may do so in your place of work or the place of the alleged infringement and the EU member state of your habitual residence.

7.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

7.13 You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in Section 7.

8. About cookies

8.1 A cookie is an identifier that is sent by a web server to a web browser and stored by the browser. Each time the browser requests a page from the server, the identifier is then sent back to the server.

8.2. There are two types of cookies, either 'Persistent cookies' or ' session cookies'. A session cookie will expire at the end of the user session when the web browser is closed. A persistent cookie will be stored by a web browser and will remain valid until its set expiration date, unless deleted by the user before the expiration date.

8.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

9. Cookies that we use

9.1 We use cookies for the following purposes:
(a) Authentication- Cookies are used by us to identify you when you visit our website and as you navigate our website (cookies used for this purpose are: _ga and _gid);
(b) Status- Cookies are used by us to help us to determine if you are logged into our website
(c) Personalisation- Cookies are used by us to store information about your preferences and to personalise the website for you;
(d) Security- Cookies are used by us as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally
(e) Advertising- Cookies are used by us to display advertisements that will be relevant to you (cookies used for this purpose are: _ga, _gid and fr);
(f) Analysis- Cookies are used by us to help us to analyse the use and performance of our website and services (cookies used for this purpose are: _ga and _gid); and
(g) Cookie consent – Cookies are used by us to store your preferences in relation to the use of cookies more generally

10. Cookies used by our service providers

10.1 Cookies used by our services provider may be stored on your computer when you visit the website.

10.2 Google Analytics gathers information about website use by means of cookies. We use Google Analytics to analyse the use of our website. The information gathered relating to our website is used to create reports about its use. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.

10.3 We publish Google AdSense advertisements on our website. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. This behaviour tracking allows Google to tailor the advertisements that you see on other websites to reflect your interests (but we do not publish interest-based advertisements on our website). You can view, delete or add interest categories associated with your browser by visiting https://adssettings.google.com.You can also opt out of the AdSense partner network cookie using those settings or using the Network Advertising Initiative’s multi-cookie opt-out mechanism at http://optout.networkadvertising.org.However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-ins.

11. Managing cookies

12.1 The methods for doing so vary from browser to browser and from version to version. Via these links, you can obtain information about blocking bands and deleting the cookies. You can refuse to accept cookies and delete cookies in most of the browsers.
(a) https://support.google.com/chrome/answer/95647?hl=en(Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences(Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/(Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies(Internet Explorer);
(e) https://support.apple.com/kb/PH21411(Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy(Edge).

11.2 There would be a negative impact on the usability of many websites if all cookies were blocked.

11.3 You may be limited to not using some features on our website if you block cookies.

12. Our details

12.1 This website is owned and operated by Learning Connect

12.2 We are registered in England and Wales under registration number 09258406, and Our training address is G01, Unit 3, Pure Life, 399 Uxbridge Road, Southall, Middlesex, UB1 3EJ. Our contact number is 07417479393, and email address is support@learningconnect.co.uk